Frequently Asked Questions (FAQs)
When will my order be delivered?
Our products are typically delivered within two time scales, either within 6-8 weeks or 3-5 weeks
of receiving order. See individual product description page for details. If any product is subject to
an unexpected delay, you will be contacted and offered the choice of continuing with your order or a
What is the delivery charge on my order?
None. We do not charge for delivery.
Will the products be delivered inside my home?
Our Terms & Conditions state that an order will be delivered to the main entrance
door of your home only. You will need to make your own arrangements to take the
goods inside. If you request that the delivery staff carry the item into your home we
can't be held liable for any damage that occurs whilst they are in your property.
Are there any delivery restrictions?
We will endeavour to deliver to your main entrance door providing you have advised
us in advance of any anticipated problems such as restricted vehicular access, etc.
What do I do if your products are damaged on delivery?
The first procedure is to note any external packaging damaged on the delivery
documentation before signing it. ALL OTHER DAMAGES TO PRODUCTS MUST BE
REPORTED TO US WITHIN 48 HOURS OF RECEIVING THE DELIVERY BY PHONE OR
EMAIL TO firstname.lastname@example.org.
We cannot be held responsible for any damages reported after 48 hours from
accepting delivery. We will then arrange to collect the product as soon as possible
thereafter for examination at our warehouse, you will then be offered a replacement
If the product itself is found to be damaged on removing the packaging, you must
inform us within 48 hours by phone or email to email@example.com. We will then
arrange to collect the product as soon as possible thereafter for examination at our
warehouse, you will then be offered a replacement or refund.
Can I return a product if I don't like it?
Under the "Distance Selling Regulations" you have the right to cancel a purchase
within 7-days of the date you received the item. In such an event, you must informus of your decision and return the product undamaged and in a resaleable condition
in its original packaging within 14 days of receipt. In such an event, you will be
responsible for paying all the transport costs involved. If the returned product is
received by us in an undamaged and resaleable condition, you will be given a full
refund of the product purchase price within 30 days.
Please note that self-assembly items which have been assembled cannot be returned
Do your prices include VAT?
Yes, all prices are inclusive of VAT at the current standard UK rate of 20%.
Do you provide installation services?
Please contact us
to make necessary arrangements. Your furniture will be delivered
and assembled by a 2 man delivery team to your room of choice.
Payment & Security
How can I pay for my order?
You have a choice of several different payment methods, including credit/debit
cards, PayPal, Cheque or by Telephone.
How secure are my credit card details
If you select to pay by Credit/Debit Card or by PayPal, your credit card details will be
handled exclusively by either SagePay (credit/debit cards) or PayPal on their
dedicated secure servers, and they will not disclose your details to us or anyone else
under any circumstances. If you select to pay by Telephone, we will contact you by
telephone for your credit card details and will process them through our credit card
processing account. At no time will your credit card details be held by us on any
security system or database. All online transactions are SSL encrypted by Rapid SSL.
Is it possible to pay by telephone with a debit or credit card?
Yes, we can accept a debit or credit card payment over the phone. Simply place an
order online in the normal way and select TELEPHONE as your payment option of
choice during the checkout procedure. We will ring you as soon as possible after we
have received confirmation of your order.
If you prefer you can place your order and make a debit or credit card payment over
the telephone during office hours. In this case we will send you a copy of our Terms
and Conditions by email for you to read and confirm that you are in agreement.
Is it possible to view your products in a shop or showroom?
In order to keep our overheads down to a minimum and, in turn, ensure that you get
high quality products at competitive prices, we do not operate any retail outlets or
showrooms. Most of our products are stored in our warehouse in London. This
provides us with significant cost savings which we pass on to you by keeping our
prices as low and competitive as possible.
Do your products have a warranty?
All our furniture products have a 2 year manufacturer's warranty as standard.
Can you send additional photographs of your products?
All the photographs available for each product are already displayed on the website.
Can you provide videos of your products?
Selected videos of our products are available on the website.
to view it in full.
How can I contact you if I have a problem or complaint?
The quickest way to contact us is to use our contact form (click here)
you can send an email to firstname.lastname@example.org, or call us on 0800 689 1923.
Our address for standard mail is: Babios LTD, 1, Eley Estate, Thornton Road, London N18 3BA.