When will my order be delivered?
Our products are typically delivered within two time scales, either within 6-8 weeks or 3-5 weeks of receiving order. See individual product description page for details. If any product is subject to an unexpected delay, you will be contacted and offered the choice of continuing with your order or a complete refund.
The answer is none. We do not charge for delivery.
Our Terms & Conditions state that an order will be delivered to the main entrance door of your home only. You will need to make your own arrangements to take the goods inside. If you request that the delivery staff carry the item into your home we can't be held liable for any damage that occurs whilst they are in your property.
We will endeavour to deliver to your main entrance door providing you have advised us in advance of any anticipated problems such as restricted vehicular access, etc.
The first procedure is to note any external packaging damaged on the delivery documentation before signing it. ALL OTHER DAMAGES TO PRODUCTS MUST BE REPORTED TO US WITHIN 48 HOURS OF RECEIVING THE DELIVERY BY PHONE OR EMAIL TO firstname.lastname@example.org.
We cannot be held responsible for any damages reported after 48 hours from accepting delivery. We will then arrange to collect the product as soon as possible thereafter for examination at our warehouse, you will then be offered a replacement or refund.
If the product itself is found to be damaged on removing the packaging, you must inform us within 48 hours by phone or email to email@example.com. We will then arrange to collect the product as soon as possible thereafter for examination at our warehouse, you will then be offered a replacement or refund.
Under the "Distance Selling Regulations" you have the right to cancel a purchase within 7- days of the date you received the item. In such an event, you must inform us of your decision and return the product undamaged and in a resaleable condition in its original packaging within 14 days of receipt. If the returned product is received by us in an undamaged and resaleable condition, you will be given a full refund of the product purchase price within 30 days.
Please note that self-assembly items which have been assembled cannot be returned unless faulty.